Grievance Redressal Cell – Academy of Technology

Grievance Redressal

Fair Resolution. Safe Expression.

At Academy of Technology (AOT), we are committed to providing a respectful and responsive environment for all. Our Grievance Redressal Mechanism ensures that students, faculty, staff, and external stakeholders can raise concerns and receive fair, timely resolutions.

Grievances are handled confidentially, in accordance with UGC, AICTE, and university guidelines.

Scope of Grievances

We address concerns in the following areas:

Academic Matters: Concerns related to classroom teaching, completion of syllabus, assessment methods, exam schedules, or classroom conduct.
Financial Matters: Issues related to fees, refunds, or other financial transactions.
Harassment and Ragging: Any complaint of verbal, physical, emotional, or sexual harassment, including incidents of ragging or bullying.
Administrative and Campus Life Issues: Matters concerning hostels, campus facilities, or access to academic and extracurricular resources.
Other Concerns: Issues related to sanitation, hygiene, cafeteria food quality, maintenance of common areas, etc.

Functions of the Grievance Officer

The Registrar, serving as the Grievance Officer, oversees the redressal mechanism and ensures a smooth, accountable process.

Key responsibilities include:

Accepting grievances via online, drop box, email, or in-person channels
Activating the grievance handling process and categorizing complaints
Assessing authenticity and severity of grievances
Referring cases to the concerned department, committee, or cell
Maintaining confidentiality when required
Coordinating timely closure of issues in line with institutional norms.

The Redressal Mechanism

1. How to Submit a Grievance

You may submit your grievance through any of the following channels:

Online Grievance Form below (via AOTmail ID)
Grievance Drop Box (located in the Admin Building)
Email to Concerned Authority
In-Person to your Class Teacher, Head of Department (HOD), Hostel Warden, or the Registrar

Online Grievance Redressal

Type of Stakeholder
Student Parent Alumni Employee

Student Roll *

Course/Department *

Department *

Name *

Email Address *

Phone No *

Subject *

Query Message *

Note: Students and employees must use @aot.edu.in email address. Parents and alumni can use any email.

2. What Happens Next

Once a grievance is received, the Grievance Officer initiates the official process:

Screens and Categorizes the grievance based on nature and severity
Resolves Minor Issues directly within 5–10 working days
Forwards Serious Matters to the appropriate committee:

Student Grievances → Student Grievance Redressal Committee (SGRC)

Addresses academic, administrative, or personal concerns raised by students.

View Composition of Current SGRC

Faculty/Staff Grievances → Grievance Redressal Committee (GRC)

Handles work-related grievances submitted by faculty, staff, or technical assistants.

View Composition of Current GRC

Ragging → Anti-Ragging Committee

Matters related to ragging are addressed by the Anti-Ragging Committee and Squads.

Visit Anti-Ragging Cell

Sexual Harassment → Internal Complaints Committee (ICC)

Complaints of sexual harassment are handled in accordance with the PoSH Act.

Visit ICC Page

Discrimination → SC/ST Cell and Equal Opportunities Facilitation Cell (EOFC)

Grievances involving discrimination based on caste, disability, or minority status.

Visit SC/ST Cell | Visit EOFC Cell

Note: All committees are required to investigate and recommend a resolution within 15 working days. Final decisions are approved and communicated by the Grievance Officer.

3. Appeals

If you are not satisfied with the resolution, you may appeal to the Director, or Chairman Trustee of the institute.

View Grievance Handling Mechanism Flowchart

Ethical Use of the Grievance Mechanism

All grievances are addressed with utmost respect, fairness, and confidentiality.
In student-related matters of serious concern, guardians may be informed as part of the resolution process.
Submitting deliberately false or malicious complaints is a violation of institute policy and may result in disciplinary action.